en77 Privacy Policy

Overview

en77 ("en77," "we," "us," "our") is committed to protecting the personal data of every player who uses our online casino and sports betting platform. This Privacy Policy ("Policy") describes how en77 collects, processes, stores, and protects the personal information you provide when you register an account, make deposits or withdrawals, play games, or contact our support team.

This Policy has been prepared with due regard to the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations, which govern the collection and processing of personal information of Filipino individuals. By using the en77 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the en77 Terms & Conditions, which govern the overall relationship between you and en77. In the event of any inconsistency between this Policy and the Terms & Conditions in matters relating to data privacy, this Policy shall prevail.

Data Controller

For the purposes of applicable data protection legislation, en77 is the data controller responsible for your personal information. This means en77 determines the purposes for which your personal data is processed and the manner in which it is processed.

All data privacy queries, access requests, correction requests, and complaints should be directed to the en77 Data Privacy team at the contact details provided in Section 15 of this Policy. en77 will acknowledge all data privacy correspondence within five (5) business days of receipt.

Data We Collect

en77 collects the following categories of personal data from players, depending on the nature of their interaction with the platform:

en77 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect information about your race, ethnicity, religious beliefs, political opinions, or health conditions except where directly relevant to a responsible gaming assessment you have requested.

How We Collect Your Data

en77 collects your personal data through the following channels:

• Direct submission: Information you provide when you register an en77 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
• Automated collection: Technical data collected automatically when you visit or interact with the en77 platform, including cookies, server logs, session identifiers, and device fingerprinting technologies used for fraud prevention and security purposes.
• Payment processors: Transaction confirmation data and reference numbers received from GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, and 7-Eleven when you make deposits or withdrawal requests.
• Identity verification providers: Data received from third-party KYC service providers engaged by en77 to assist in verifying the authenticity of government-issued Philippine identification documents.
• Fraud and compliance screening: Data received from third-party compliance screening tools used to verify that players are not subject to financial sanctions or known fraud indicators.

How We Use Your Data

en77 processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your en77 account, verify your identity, and authenticate your login sessions securely.
• Transaction processing: To process deposits and withdrawal requests via Philippine payment channels including GCash, Maya, and major local banks, and to maintain accurate financial records.
• Regulatory compliance: To fulfil our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) requirements, and the Data Privacy Act of 2012, including the retention of records as required by law.
• Responsible gaming: To monitor gaming activity for indicators of problem gambling, enforce self-imposed limits and self-exclusion requests, and fulfil our duty of care to players under applicable responsible gaming guidelines.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct as defined in the en77 Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, content, and user experience of the en77 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via your registered email or mobile number, where you have consented to receive such communications. You may withdraw this consent at any time.

Legal Basis for Processing

en77 processes your personal data on the following legal grounds under the Data Privacy Act of 2012 of the Philippines:

• Consent: Where you have given explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or participating in optional loyalty programmes.
• Contractual necessity: Where processing is necessary to fulfil the contract between you and en77 as set out in the Terms & Conditions — for example, processing your deposit, verifying your identity before a withdrawal, or maintaining your account.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to en77, including AML/CTF obligations, regulatory reporting requirements, and the retention of gaming records as mandated by applicable Philippine law.
• Legitimate interests: Where processing is necessary for en77's legitimate business interests, such as fraud prevention, platform security, and the improvement of our services, provided that such interests are not overridden by your fundamental rights and freedoms.

Sharing Your Data

en77 does not share your personal data with third parties except in the following circumstances:

• Payment processors: Your financial data is shared with GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, and 7-Eleven solely to process your deposit and withdrawal transactions. These providers process your data under their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: Your identity documents and verification data are shared with contracted third-party KYC service providers for the sole purpose of verifying your age and identity as required by law.
• Game providers: Your account identifier and gameplay session data may be shared with en77's licensed third-party game providers to deliver games, calculate results, and resolve disputes. Game providers do not receive your financial or identity data.
• Fraud and compliance screening services: Technical data including IP address and device identifiers may be shared with fraud prevention and AML screening service providers engaged by en77.
• Legal and regulatory authorities: en77 may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by applicable law, court order, or legitimate regulatory request.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of en77's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Data Retention

en77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, in accordance with AML record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming records: Retained for a minimum of three (3) years from the date of each gaming session.
• Support communications: Retained for two (2) years from the date of the final communication in each support interaction.
• Marketing consent records: Retained for as long as your consent remains active, plus two (2) years after withdrawal of consent.

Upon expiry of the applicable retention period, en77 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures. Anonymised, aggregated data may be retained indefinitely for analytical purposes.

Cookies and Tracking Technologies

en77 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and gather analytical data that helps us improve our services. The following types of cookies are used on the en77 platform:

• Strictly necessary cookies: Essential for the operation of the en77 platform. These cookies enable core functions such as user authentication, session management, and security features. They cannot be disabled without affecting platform functionality.
• Analytical cookies: Used to collect anonymised information about how players interact with the en77 platform — for example, which pages are visited most frequently and how long sessions last. This data is used to improve the platform experience.
• Functional cookies: Used to remember your preferences, such as your preferred language settings, and to provide personalised features within the platform.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic, multiple account creation attempts, and suspicious login patterns.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent certain features of the en77 platform from functioning correctly. en77 does not use third-party advertising cookies or permit advertising networks to place cookies on the en77 platform.

Data Security

en77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the en77 platform;
• Encrypted storage of sensitive personal data and financial records at rest;
• Two-factor authentication (2FA) via your registered Philippine mobile number for account login;
• Role-based access controls limiting en77 staff access to personal data to those with a legitimate operational need;
• Regular security assessments and penetration testing of the en77 platform infrastructure;
• Incident response procedures for the detection, reporting, and management of personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, en77 will notify you and the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, as required by applicable law.

Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, en77 players have the following rights with respect to their personal data:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data en77 holds about you. en77 will respond to verified access requests within 30 days.
• Right to correction: You have the right to request that inaccurate or incomplete personal data held by en77 be corrected or updated. You may update certain account details directly from within your en77 account settings panel.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to en77's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, contact en77 support or use the unsubscribe link in any marketing email.
• Right to data portability: You have the right to request that en77 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that en77 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact the en77 Data Privacy team using the contact details in Section 15. en77 may request verification of your identity before processing any data rights request.

Children and Minors

If you are a parent or guardian and believe that your child has registered an en77 account or provided personal data to en77 without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Third-Party Links

The en77 platform may contain references to third-party services such as payment processors and game providers. While en77 takes care to work only with reputable partners, we are not responsible for the privacy practices of third-party services and platforms. This Privacy Policy applies solely to data collected and processed by en77 through the en77 platform.

We encourage you to review the privacy policies of any third-party service you engage with in connection with your en77 account, including GCash, Maya, and any other Philippine payment provider you use for deposits and withdrawals.

Policy Changes

en77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where changes are material, en77 will notify registered players via the email address associated with their account at least 14 days before the revised Policy takes effect.

The revised Policy will be published on this page with an updated effective date. Your continued use of the en77 platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and request account closure in accordance with the en77 Terms & Conditions.

en77 recommends that you review this Privacy Policy periodically to remain informed of how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by en77, please contact our Data Privacy team. We respond in clear, Filipino-friendly English and aim to address all privacy-related enquiries within five (5) business days.

Email: [email protected]

Please include "Privacy Request" in the subject line of your message, along with your registered account username and a clear description of your query or request. For identity verification purposes, en77 may ask you to confirm certain account details before processing access, correction, or erasure requests.